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Frequently Asked Questions


Have a question? Please take a moment to review our extensive Frequently Asked Questions. We have a wide array of information ranging from dental insurance and billing to dental specialties and a vast array of children-oriented FAQs.

Don't see what you need? Feel free to call! We would love to provide you with any information you need.

General Financial Kids New Patients

Do you accept my Dental Insurance?

Answer: In most cases the answer is yes. If we can verify with your insurance company that you have coverage, and can determine the specifics of your coverage, we will accept the insurance. This means that we will handle the processing and billing of your insurance for you and will wait for the insurance to reimburse us. You will be asked to pay your co-pay and deductible (if any applies) at the time that the service is provided.

Of the hundreds of insurance plans we deal with, there are a very few insurance companies who will only send payment directly to the patient. If your insurance is one of these rare exceptions, we will still be happy to process your insurance for you. However, you will be asked to pay the balance in full at the time of service and the insurance rebate will be sent directly to you. We are willing to accept a credit card payment or hold a check for you for 30 days to give you time to receive the insurance payment to cover your check.

For more information about dental insurance see Dental Insurance under the About Us section of this web site or call our office.

Plans which will not send payment to our office:
BC/BS of Central NY
BC/BS of Western NY

Do you participate in my Insurance Plan?

Answer: We do "participate" in a few select insurance companies. For information on the difference between "accepting" and "participation" see the insurance definitions in the About Us section of this web site. For specifics on your particular dental insurance, please call our office.

Dental Insurance plans in which we are a participating provider are:
Blue Cross/Blue Shield of Rochester
Delta Dental Premier
Health Economic Group

United Concordia
- 84 Lumber
- Crop. Product Services
- Chevron
- Village Construction Co.
Excellus – Rochester (BCBS/ROC, National Grid)
Excellus – Federal
Assurant (Dental Health Alliance)
POMCO Delta Dental – Premier only
Health Economics Group (CWA)
Cigna PPO (Radius Network)
- United Refining
- Creative Food
- Crossman
- Steuben Co. ARC

Do you have specialists, oral surgeons, endodontists, pediatric dentists?

Answer: Specialists are dentists, often with advanced training, who limit their practice to one aspect of dentistry. All of our dentists are general dentists, however, we do have dentists in our practice with advanced training and experience and they do offer some services that are typically performed by specialists. In many cases, you can have the service you need, provided by a well trained and experienced professional, at our convenient hours and location, and at significantly lower fees than you would pay a specialist. And, you don't have to be a patient of this practice to take advantage of these specialized services. It is perfectly acceptable to come to this practice for one specific service and then return to your regular dentist for your routine care. Root canals, endodontics, molar root canals, retreating root canals, etc. Dr. Kathleen Hale has extensive postgraduate training in endodontics and has performed literally thousands of root canals. Her endodontic treatment is quick, comfortable, and reasonably priced. Many doctors in this practice and other practices in the area refer their patients to Kathleen for endodontic treatment.

Oral Surgery, Wisdom teeth removal, 3rd molar removals, exposing teeth for orthodontic treatment, and several other services typically performed by oral surgeons are also performed at DDP. Dr. Kenneth Hale has many years of surgical experience and will be happy to review your needs and discuss with you the option of having your care provided in this practice.

Other services that we offer which are sometimes performed by specialists include:
Prosthodontics (dentures, partials, bridges, crowns), Pediatric dentistry (children's dentistry), Implant restoration
TMJ, TMD, facial pain evaluation, and conscious sedation.

Can I be billed?

Answer: We do request payment at the time that services are provided. We accept most dental insurances, we also accept MasterCard, Visa, and Discover. We also offer a variety of extended payment plans. We provide written estimates and will be happy to discuss fees and treatment options with you before providing any services. We will work with you to tailor your treatment to fit within your budget.

Dansville Dental Professionals, LLP, 25 Red Jacket Street, Dansville, NY 14437  |   (585) 335-2201
Copyright 2016 Dansville Dental Professionals, LLP. All rights reserved.